Terms of Purchase
Welcome to Sorelusshop. These Terms of Purchase ("Terms") govern your purchase of products (including comfortable boots, shoes, and other essentials) from our website sorelusshop.com. By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and any other applicable policies posted on our website. Please read these Terms carefully before making a purchase.
1. Order Placement & Confirmation
When you place an order on our website, you are making a binding offer to purchase the selected products at the listed price. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, suspicious or fraudulent order activity, or incomplete order information.
Upon receiving your order, we will send a confirmation email to the email address you provided, acknowledging receipt of your order. This email does not constitute acceptance of your order. We will send a second email once your order has been processed and shipped, which will include tracking information. Acceptance of your order is deemed effective when we ship the products.
2. Pricing & Currency
All product prices displayed on our website are quoted in United States Dollars (USD), and all payments must be made in USD. We strive to ensure that all pricing information is accurate and up-to-date, but we reserve the right to correct any pricing errors (including typographical errors or incorrect currency conversions) at any time. If a pricing error is identified after you have placed an order, we will notify you immediately and offer you the option to cancel the order or proceed at the correct price.
Prices do not include applicable taxes, duties, or customs fees for international orders. These additional charges (if any) are the sole responsibility of the customer and will be collected by the shipping carrier upon delivery.
3. Payment Terms
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated on our checkout page. By providing your payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate and complete.
We do not store full payment details; all payment transactions are processed securely by our third-party payment processors, who adhere to industry-standard security protocols. We reserve the right to decline payment or suspend an order if we suspect fraudulent activity.
4. Shipping & Delivery
We offer free global shipping on all orders, with no minimum purchase requirement. Shipping timelines are as follows:
• Order Processing & Shipment: We process and ship orders within 1-3 business days (excluding weekends and public holidays). Once shipped, you will receive a shipping confirmation email with a tracking number to monitor your package’s progress.
• Delivery Timeframe: Estimated delivery time is 6-12 business days from the date of shipment, regardless of your location. Delivery times may vary slightly due to factors beyond our control, such as customs delays (for international orders), carrier disruptions, or high order volumes. We will notify you if we anticipate a significant delay in delivery.
• 加急配送 (Express Shipping): We currently do not offer expedited or express shipping services. All orders are shipped via standard shipping with the above-stated delivery timeframe.
You are responsible for providing an accurate and complete shipping address. We are not liable for delayed or undelivered packages due to incorrect or incomplete address information. If a package is returned to us due to an invalid address, we will contact you to arrange for re-shipping, and you may be responsible for any additional shipping costs (if applicable).
5. Returns & Refunds
Our return and refund policies are governed by the following terms, which supplement our detailed Refund Policy:
• Return Eligibility: You may return unused, unworn, and undamaged products (with original tags and packaging intact) for a refund within 60 days of the delivery date. Custom or personalized items, as well as clearance/final sale items, are non-refundable unless defective or incorrect.
• Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and return reason. We will provide a Return Authorization (RA) number and return instructions. Return shipping costs are the customer’s responsibility unless the return is due to a defective product, incorrect item, or our error.
• Refund Processing: Once we receive and inspect your returned item (and confirm it meets eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to your original payment method, and the time for the refund to reflect in your account may vary by your financial institution (typically 3-10 business days).
6. Product Availability & Backorders
We strive to maintain adequate stock of all products listed on our website, but occasionally items may be out of stock. If a product you ordered is out of stock, we will notify you via email within 24-48 business hours to inform you of the backorder status and estimated restock date. You may choose to wait for the product to be restocked, cancel the order for a full refund, or substitute with another available product.
7. Title & Risk of Loss
Title to the products passes to you upon delivery of the package to the shipping carrier. Risk of loss or damage to the products passes to you upon delivery to your specified shipping address. We are not liable for any loss, damage, or theft of products after they have been delivered.
8. Limitation of Liability
Sorelusshop shall not be liable for any indirect, incidental, consequential, or punitive damages (including but not limited to loss of profits, loss of use, or damages due to delay) arising out of or in connection with your purchase or use of our products. Our total liability for any claim related to your purchase shall not exceed the total amount paid for the products in question.
We are not liable for any damages caused by factors beyond our control, including but not limited to shipping delays, customs issues, natural disasters, or technical failures.
9. Modifications to Terms
We reserve the right to update or modify these Terms of Purchase at any time. Any changes will be posted on this page, and the "Last Updated" date at the bottom will be revised. Your continued use of our website or placement of orders after the changes are posted constitutes your acceptance of the updated Terms.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms or your purchase shall be resolved through good-faith negotiation between you and Sorelusshop. If negotiation fails, the dispute may be submitted to the appropriate courts in the United States for resolution.
11. Contact Us
If you have any questions, concerns, or need further clarification about these Terms of Purchase, please contact our customer service team at [email protected]. We will respond to your inquiry within 24-48 business hours.
Sorelusshop reserves the right to interpret and enforce these Terms of Purchase in accordance with applicable laws.
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