Privacy Policy

At Sorelusshop ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website (sorelusshop.com), purchase our products, or interact with our services. By using our website or engaging with our brand, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically generated through your interaction with our website. The types of information include:

1.1 Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, contact customer service, or participate in promotions, you may provide us with:

• Contact details (name, email address, phone number, shipping/billing address).

• Payment information (credit/debit card details, PayPal or other payment account information) – note that we do not store full payment details; this information is processed by our third-party payment processors.

• Account credentials (username, password) if you create an account.

• Other information you choose to share (e.g., product feedback, preferences, or details provided in customer service communications).

1.2 Automatically Collected Information

When you browse our website, we may automatically collect certain technical information about your device and interaction, including:

• Device information (device type, operating system, browser version, screen resolution).

• Browsing data (pages visited, time spent on the website, links clicked, referral source, IP address).

• Cookies and similar tracking technologies (see Section 3 for details).

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Process and fulfill orders: Verify your identity, process payments, ship products, and provide order updates (e.g., confirmation emails, tracking information).

• Manage your account: Maintain your account, provide access to your order history, and personalize your shopping experience.

• Provide customer service: Respond to your inquiries, resolve issues, and assist with returns, exchanges, or warranty claims (using your contact details and order information).

• Send marketing communications: Share promotions, new product launches, and exclusive offers via email (only if you have subscribed to our newsletter; you can unsubscribe at any time).

• Improve our website and services: Analyze browsing data to optimize website performance, enhance user experience, and develop products that align with customer preferences.

• Ensure security and compliance: Protect against fraud, unauthorized access, or misuse of our website; comply with legal obligations and regulatory requirements.

3. Cookies and Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your browsing experience and collect usage data. Cookies help us:

• Remember your account login details (if you choose "Keep me logged in").

• Track items in your shopping cart.

• Personalize content and recommendations based on your browsing history.

• Analyze website traffic and user behavior to improve our services.

You can manage cookie preferences through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may affect the functionality of our website (e.g., inability to save your shopping cart or log in to your account).

4. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information to trusted third parties who assist us in operating our business, provided they agree to protect your information:

• Payment processors: To process your payments securely (e.g., PayPal, Stripe). These processors only receive the information necessary to complete the transaction.

• Shipping carriers: To deliver your orders (e.g., FedEx, UPS, DHL). They receive your shipping address and contact details to fulfill delivery.

• Marketing service providers: To send newsletters or promotional emails (only if you have subscribed; these providers are prohibited from using your information for other purposes).

• Legal and regulatory authorities: If required by law, court order, or to protect our legal rights, privacy, safety, or property (e.g., in cases of fraud or security breaches).

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted between your device and our website.

• Secure storage systems with restricted access.

• Regular security audits and updates to our website and systems.

While we strive to protect your information, no online platform is 100% secure. You are responsible for maintaining the confidentiality of your account credentials (e.g., password) and notifying us immediately if you suspect unauthorized access to your account.

6. Your Rights Regarding Personal Information

You have the right to access, correct, update, or delete your personal information stored in our systems. To exercise these rights:

• Log in to your account to update your contact details, shipping addresses, or preferences.

• Contact our customer service team at [email protected] with a request to access, correct, or delete your information. We will respond to your request within 30 days.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in the footer of our emails, or by contacting customer service.

7. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided information to us may contact us at [email protected] to request deletion.

8. International Data Transfers

If you are located outside the country where we operate (e.g., the United States), your personal information may be transferred to and stored in our servers or those of our third-party service providers. We ensure these transfers comply with applicable data protection laws (e.g., GDPR for EU residents) by using standard contractual clauses or other approved mechanisms to protect your information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date at the bottom will be revised. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer service team at:

Email: [email protected]

Sorelusshop reserves the right to interpret and enforce this Privacy Policy in accordance with applicable laws.