Shipping Policy

At Sorelusshop, we strive to ensure your orders are processed and delivered efficiently, so you can enjoy your comfortable boots, shoes, and essentials as soon as possible. This Shipping Policy outlines our order processing timelines, delivery expectations, and key details regarding the shipment of your purchases. By placing an order with us, you agree to the terms outlined below.

1. Order Processing & Shipment Timelines

We process orders within 1-3 business days (excluding weekends and public holidays) from the date of order placement. Processing time may be extended slightly during peak seasons, promotional events, or due to unforeseen circumstances (e.g., inventory shortages, logistical delays). We will notify you via email if there is a significant delay in processing your order.

Once your order is processed and shipped, you will receive a shipping confirmation email containing a unique tracking number. This tracking number allows you to monitor the progress of your package through the shipping carrier’s website, ensuring you stay informed about its delivery status.

2. Delivery Expectations

Estimated delivery time is 6-12 business days from the date of shipment, regardless of your location. This timeframe applies to both domestic and international orders, but may vary based on factors beyond our control, including:

• Customs clearance procedures (for international orders): Delays may occur if additional documentation is required or if the package is inspected by customs authorities.

• Shipping carrier disruptions: Issues such as weather events, carrier staffing shortages, or regional logistical challenges may impact delivery timelines.

• Incomplete or incorrect shipping information: Ensuring your shipping address is accurate and complete is crucial—delays due to incorrect details are the responsibility of the customer.

We are not liable for delays in delivery caused by third-party carriers or external factors. If your package has not arrived within the estimated timeframe, please contact our customer service team with your order number and tracking information for assistance.

3. Shipping Address Requirements

You are responsible for providing a valid, complete shipping address at the time of order placement. This includes accurate street names, apartment numbers, postal codes, and contact information. We cannot modify shipping addresses after an order has been processed and shipped.

If a package is returned to us due to an invalid, incomplete, or undeliverable address, we will notify you via email. You may request to have the package re-shipped, but additional shipping fees will apply. If you choose not to re-ship the package, we will process a refund for the product(s) (excluding any original shipping fees) once the package is received and inspected.

4. Shipping Restrictions

We currently ship to most countries worldwide, but reserve the right to restrict shipping to certain regions due to local regulations, logistical limitations, or import/export restrictions. If we are unable to ship to your location, you will be notified during the checkout process, and your order will not be processed.

For international orders, please note that you are responsible for any applicable customs duties, taxes, or fees imposed by your country’s authorities. These charges are not included in the product price or shipping cost, and will be collected by the shipping carrier upon delivery.

5. Order Tracking & Notifications

Tracking information is provided via email once your order is shipped. You can use this tracking number to check the real-time status of your package on the carrier’s website. We recommend monitoring your tracking updates regularly, as carriers may provide delivery notifications or request signature confirmation for certain shipments.

If your tracking information shows the package has been delivered but you have not received it, please contact the shipping carrier directly first to initiate an investigation. If the carrier is unable to resolve the issue, contact our customer service team with your order number and tracking details, and we will assist you further.

6. Changes to Shipping Policy

Sorelusshop reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically before placing an order to stay informed about our shipping practices.

7. Contact Us

If you have any questions, concerns, or need further clarification about our Shipping Policy, please contact our customer service team at [email protected]. We will respond to your inquiry within 24-48 business hours (excluding weekends and public holidays).

Sorelusshop reserves the right to interpret and enforce this Shipping Policy in accordance with applicable laws.